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Bus Malaysia Singapore Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama PenangBus Singapore Malaysia Kuala Lumpur Petaling Jaya Bandar Utama 1 Utama
 
 
FAQ > CUSTOMS & IMMIGRATION
What is the Customs & Immigration Checkpoint procedure?
Will the procedure for customs and immigration take long?
Do I need a visa?
Will you wait for me if I am delayed by the officials?
Can I apply for a visa on arrival (VOA)?
What are the alcohol/cigarette allowances at the customs?
I have special medication that I must carry with me. Will I have problems?
What are the prohibited items at the customs?

 

What is the Customs & Immigration Checkpoint procedure?
At the Departure terminal (leaving the country) for both Malaysia and Singapore checkpoints, all passengers are required to disembark with their passport and travel documents, including the Immigration Card (for visitors). Please ensure your personal belongings are brought along with you and you do not leave it on board.

At the Arrival terminal (entering the country) for both Malaysia and Singapore checkpoints, all passengers are required to disembark with their passport, travel documents including the Immigration Card (for visitors) and all luggage including personal belongings.

If you have any dutiable or taxable goods exceeding your duty-free concession (or Goods and Services Tax (GST) relief for Singapore), controlled or restricted goods; or prohibited goods – please proceed to the Customs’ RED CHANNEL for declaration. Otherwise, please proceed to the Customs’ GREEN CHANNEL for clearance.

Ensure that you collect the correct luggage from our Coach Captain who will assist to unload all luggage from the luggage compartment. It is a passenger's responsibility to carry his/her luggage through the checkpoint and to ensure his/her luggage is collected correctly. Upon completion of the checkpoint process, proceed to the coach waiting area where you are to ensure your luggage is loaded onto the correct coach before boarding.

Kindly note that Custom officials will inspect the coach upon the disembarkation of all passengers at both terminals for any harmful or suspicious looking articles/items. Please ensure you do not carry or bear any item that is prohibited in both countries' laws and restrictions.

 
 

Will the procedure for customs and immigration take long?
Aeroline uses the Second Link via Tuas which is significantly smooth and easy during normal periods. Ensure you have the correct and necessary travel documents with you and your belongings are lawfully correct, and you'll be able to have a smooth procedure at both checkpoints.

We would advise for visitors to a country, that you do not delay completing the Immigration Card upon receiving it from our service crew. Please note that visa on arrival at the checkpoints is not allowed for both entry into Malaysia and Singapore.

During school and public holidays, please take note that the traffic at both checkpoints will increase and your allowance of an extra period of time would be much appreciated. Ensuring your travel documents are accurate and your belongings are declared rightfully would help shorten the waiting time for you and all other passengers.

 
 

Do I need a visa?
Singaporeans and Malaysians do not need visas. However visa requirements do apply to many other nationalities. It is very important to check if visas are required for your journey because you may be refused entry without a visa and we cannot be held responsible for consequences if access is not granted or if access is delayed due to visa requirements.

For more information, you may visit:
Singapore visa requirements
Malaysia visa requirements

Please note that we are not to be held responsible should the information that these two websites provided to be inaccurate. You are advised to contact the respective offices or destination country’s embassy/consulate directly.

 
 

Will you wait for me if I am delayed by the officials?
Kindly note that you are responsible to ensure your travel documents are correct and adequate. Therefore any delays will not be waited upon in consideration of all other passengers on board.

However if ever you should be delayed by the immigration/custom procedure, please inform our Cabin Crew for arrangement of the next coach’s pick-up. Due to our varied schedules and the checkpoint’s heavy footflow, we will seek to our best efforts for the arrangement of the next coach’s pick up. Your kind cooperation and assistance to look out for the next coach and our service crew, would be most helpful for the pick-up. You may also contact our Call Centre at +603 625 888 00 or or +65 625 888 00 for assistance.

 
 

Can I apply for a visa on arrival (VOA)?
Visa on arrival at the checkpoints is not allowed for both entry into Malaysia and Singapore. Please note that you are expected to have your visa applied and approved of prior to your entry into either country.

 
 

What are the alcohol/cigarette allowances at the customs?
There are no allowances for liquor/alcohol at the customs and the allowances may also differ between Malaysia and Singapore. The relevant duties apply when you make the declaration. Fines will be imposed if you do not declare such items and will cause delays in clearance.

For more information, you are advised to visit:
Singapore Duty Free Concession and GST Relief
Malaysia Dutiable, Controlled & Prohibited Items

 
 

I have special medication that I must carry with me. Will I have problems?
If you require special medication, you should always carry your prescription with you. Different countries have different laws on prescription drugs, and some countries have limited supplies so it is always better to bring an extra supply with you.

You may also option to contact the respective country’s customs department for further clarification and enquiries:

  • Singapore Custom Hotline: +65 6355 2000

  • Malaysia Custom Hotline: +603 7806 7200

 
 

What are the prohibited items at the customs?
Please refer here:
Singapore Controlled & Prohibited Items
Malaysia Dutiable, Controlled & Prohibited Items

You may choose to contact the respective country’s customs department for further clarification and information:

  • Singapore Custom Hotline: +65 6355 2000

  • Malaysia Custom Hotline: +603 7806 7200

 
 
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